Copper wire socket to be left marooned !!!
We are having building work and the wall with the copper wire phone outlet for our Virgin landline will cease to exist soon. So I want to move our phone to other room and plug it into the router, and hence need our line switched to VOIP. In an email from Virgin in September 2024 concerning switch over to VOIP it said “Ready to switch over now contact 0345 454 1111”. Call centre menu just goes round in circles with no option to request this, before cutting me off and sending me a text about my TV!! The Web chat call handlers are hopelessly uninformed, even after one gets handed over from the bots; first handler didn’t even know what VOIP was and 2nd chat handler told me Virgin are not implementing VOIP anymore. When I sent her all the links to the Virgin web pages concerning VOIP switch she then told me I’d have to wait for rollout ( no apology for earlier misinformation) . Is there anyone at Virgin who can perform this simplest of requests please?
