Forum Discussion

dave_dph's avatar
dave_dph
Superfast
2 days ago

Calling features

Hi

Can you confirm whether calling features are free with a purple zone line?

Information taken from https://www.virginmedia.com/help/digital-voice-switchover suggests the features are free: 

To set them up, simply call us on 150 from a Virgin Media home phone or 0345 454 1111 from any other phone.

Already have these features? Their settings will reset when the switch happens, so you’ll need to set them up again. Don’t worry if you currently pay for any of them – the cost will be removed from your account when you switch. Unfortunately, Ring Back When Free will no longer be available.

This information is is not reflected in the current price guide.

Many thanks.

3 Replies

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    23 hours ago

    Hello dave_dph,

    Welcome to the Community and thanks for taking the time to post here on the forums. Are you looking into any feature in particular as some features are chargeable and some aren't this would be the same across all regions. If you have a particular feature in mind I can check into that for you.

    Kind Regards,

    Steven_L

    • dave_dph's avatar
      dave_dph
      Superfast
      7 hours ago

      Hi

      I was looking primarily at Call Waiting. The link I posted seems to state that all features are free once you're on the purple zone phone line.

      • Vikki_M's avatar
        Vikki_M
        Icon for Forum Team rankForum Team
        4 hours ago

        Hi dave_dph,

        Call waiting is £2.25 per month. Please note Voicemail and Call Waiting cannot be used on the same phone line.

        Please let us know if you'd like us to add this for you and we'll send you a private message 😊