Forum Discussion

Neal2910's avatar
Neal2910
Tuning in
10 months ago

Tv go app will not record saying box offline

Tried reboot and factory reset no,joy, any help please

5 Replies

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  • alison74's avatar
    alison74
    Joining in
    10 months ago

    I am waiting on the answer to the same problem. Hope you (and I) get it soon. 

  • Gavlar6's avatar
    Gavlar6
    On our wavelength
    10 months ago

    I recently had this problem after a replacement 360 was installed. This was resolved by clearing the cache on all my devices which I use the TV Go App.

  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    10 months ago

    Hi Neal2910,

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm sorry to hear that you're having some issues with the Virgin TV Go app recently. Have you tried removing and then reinstalling the app to see if that helps at all? Can you also confirm what device you're using the app on?

    Thanks,

    • Neal2910's avatar
      Neal2910
      Tuning in
      10 months ago

      After being told by virgin that it doesn’t work anymore I removed app from iPhone and iPad reinstalled and it works now. I’m afraid Virgin haven’t a clue

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        10 months ago

        Sorry to hear that you were not given the correct information Neal2910 

        Thank you for coming back to us in the community to let us know how you resolved the issue at your side, this will help others that might be experiencing the same fault. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).