Forum Discussion

Neal2910's avatar
Neal2910
Tuning in
7 months ago

Tv go app will not record saying box offline

Tried reboot and factory reset no,joy, any help please
Zach_R's avatar
Zach_R
Forum Team
7 months ago

Hi Neal2910,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear that you're having some issues with the Virgin TV Go app recently. Have you tried removing and then reinstalling the app to see if that helps at all? Can you also confirm what device you're using the app on?

Thanks,

Neal2910's avatar
Neal2910
Tuning in
7 months ago

After being told by virgin that it doesn’t work anymore I removed app from iPhone and iPad reinstalled and it works now. I’m afraid Virgin haven’t a clue

  • Carley_S's avatar
    Carley_S
    Forum Team
    6 months ago

    Sorry to hear that you were not given the correct information Neal2910 

    Thank you for coming back to us in the community to let us know how you resolved the issue at your side, this will help others that might be experiencing the same fault. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).