Can No Longer watch sky sports on Virgin tv go

I've been trying to get VM to sort this for over a week - nothing. They tell me to go to Account Settings -> Account Details and there is no Account details in Account Settings. Frustrating doesn't even come close to the incompetence and lack of knowledge.

Some problem for me after renewing on Monday, not good enough from Virgin Media’. Had my reservations renewing tbh, it’ll be a call tomorrow to cancel and go elsewhere after 15 years! 

have a similar issue trying to watch sky sports on a pc browser after logging in via the virgin media button.  Was working fine until a few days ago then from Friday 3rd October just shows me the "get sky sports" notice even though sky sports is included in the subscription.

I’ve been with VM 17 years and renewed my contract on the 1st October which included Sky Sports as it had done before. I had been able to log in and watch Sky Sport via the app before but since renewing I get the same message as everyone above. I can get it on my TV and my new contract shows that I have Sky Sports. I have tried deleting and reinstalling the app on phone and tablet but to no avail. In a way I’m glad I’m not the only one who’s having this issue but I have until the 14th October to cancel my contract and will cancel unless this is fixed. Thanks to those above for raising this issue.

Yep, am getting the same problem as well. I have been calling VM customer service nearly every day because they say 'you will get a call back' and never do, then yesterday VM customer service say they are aware of the problem. I logged it over a week ago and still not fixed. VM is really going down hill now since they paired up with O2, nothing works anymore after these so called 'updates' this needs sorting by Wednesday 8th October for me, otherwise am cancelling my contract as us customers have 14 days to cancel after renewing, because this should not take this long to sort out!!!!

Hi, I have also been having the same problem. I have called the VM customer service number numerous days and times I have lost count. This needs to be fixed because I feel you will lose a lot of customers. I renewed last Thursday, as you know customers have 14 days after renewing to cancel if they want, I will be doing so next Wednesday if this is not corrected because it appears no one at Virgin know what they are doing or even how to fix this, I have already got a new sky package lined up, I just can't be bothered with changing all the equipment so was hoping virgin would sort it, but their appears to be no urgency if fixing the problem.

I am having the exact same problem, appears virgin have big problems as it looks like it is happening to a lot of customers that have renewed, because it was working before I renewed also. I am not actually looking at leaving Virgin because its one problem after another and no one knows anything when you call them.

I have just this minute seen your post as I have also posted the same issue on here, I have spent days ringing them as well with the same issue, so it's not just me, it must be something they are doing in house at Virgin, I don't know what else to do also apart from leave virgin and go to sky, we have 14 days to cancel as I renewed last thursday.