Self install kit arrived but no wall socket in flat

Call the installations number and book a manned installation.  You might not get a sensible answer until Monday

 Installations number 0800 052 1734

if they have sent self install then there has been VM there before - thats not to say its not been removed - all VM know is they have installed in the past - have a good search for a wll box - they have been reported to be in cupboards or behind radiators - also look for a cable coming out of the wall or up throght the floor

You could post up some pic's of what connections you do have. Contributors on here may be able to advise on those.

Standard cut/paste reply to a 'missing socket' topic would be ...

Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. A few examples of the kind of things to look for are in the images below from past topics.

Untidy installation | Virgin Media Community - 5433266

Reconfigure my setup | Virgin Media Community - 5434572

Diamond cable wall socket | Virgin Media Community - 5430136

First installation and flashing green light | Virgin Media Community - 5434785

No virgin media wall socket | Virgin Media Community - 5395560

A wall box may be branded with the logos of an old cable TV company (not VM). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs.

If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together

SLX Coaxial connector 19mm

Also available from the likes of Screwfix, Toolstation etc.

If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The wall box will look something like these

https://www.ispreview.co.uk/wp-content/gallery/2019-article-illustrations/virgin_media_external_wall_box.jpg

(styles and colours may vary and branding may be non-VM (such as former cable TV companies).

If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket.

Hi viikiin,

Thanks for your post and welcome to our community.

I'm sorry to hear there's no internal connection for the installation.

I'll pop you a private message now so I can help 😊

Please look out for the envelope in the top right of the page and pop back to me when you can.