Self Install Kit Arrived but don't see any wall socket

Standard cut/paste reply to a 'missing socket' topic would be ...

Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. A few examples of the kind of things to look for are in the images below from past topics.

https://community.virginmedia.com/t5/QuickStart-set-up-and/Untidy-installation/m-p/5433266#M239199

https://community.virginmedia.com/t5/QuickStart-set-up-and/Reconfigure-my-setup/m-p/5434572#M239308

https://community.virginmedia.com/t5/QuickStart-set-up-and/Diamond-cable-wall-socket/m-p/5430136#M238904

https://community.virginmedia.com/t5/QuickStart-set-up-and/First-installation-and-flashing-green-light/m-p/5434785#M239339

https://community.virginmedia.com/t5/QuickStart-set-up-and/No-virgin-media-wall-socket/m-p/5395697#M235740

A wall box may be branded with the logos of an old cable TV company (not VM). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs.

If your flat has been recently refurbished, VM cables are often ripped out as they are fairly bulky and ugly to look at. Some flats have a 'media panel' type of connection containing various connections (satellite, telephone etc.) do you have anything like that?

If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together

https://www.diy.com/departments/slx-coaxial-connector-19mm/5028422001905_BQ.prd

Also available from the likes of Screwfix, Toolstation etc.

If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The wall box will look something like these

https://www.ispreview.co.uk/wp-content/gallery/2019-article-illustrations/virgin_media_external_wall_box.jpg

(styles and colours may vary and branding may be non-VM (such as former cable TV companies).

If no luck with any of the above, you will have to wait for the tech visit to get one installed.

Also note WFH carries no weight on a Residential contract, as there is no SLA's.  If WFH is important, either get a VM Business with SLA's, or a SIM based router (30 day rolling data) as a backup.

Hi arfu34, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear the connection is no longer available at the address. We'd only offer a quickstart connection if there have been live services at the address previously. 

If you're not able to complete the installation, we would look to book an engineer. I'm afraid you would have been offered the next available appointment and we're not able to expedite this I'm afraid. 

Please let us know how the installation goes and if you need anything else, you know where we are.

Many thanks,