Forum Discussion

AJ17352's avatar
AJ17352
Just joined
4 days ago

Router set up with old telewest box

Hi everyone,

Just moved to a new place and supposedly its virgin compatible. The only box I can find in the place is an old Telewest box on the wall which looks ancient (below).

The box itself has two connections beneath, one saying "FM" and one saying "TV". The right side cable was able to connect with the red end of the cable provided by virgin, so I set it up using that, however the routers constantly flashing red now. The left black cable splits into 2 with wire stick out at the end. Have I set it up right or do I need to do something else?

Thanks in advance.

Broadband
Help
installation

3 Replies

  • goslow's avatar
    goslow
    Alessandro Volta
    4 days ago

    Your VM connection shoud be the one marked TV on the Telewest box.

    Find the end of the white cable coming from TV on the Telewest box and screw that into the hub.

    Be careful not to cross the threads the connection only needs to be hand tight.

    Alternatively, unscrew the white cable from TV on the Telewest box and push fit the cable that came with your Quick Start kit onto the TV socket on the Telewest box. It may be a tight fit to push on.

    The dual black cable on the left looks like satellite TV (nothing to do with VM). Would need to see the connector on the end of the right black cable to try to identify what that does.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    3 days ago

    I would be suspicious of any Sky satellite installation coming in alongside a VM connection. Check on the other side of the wall to make sure the VM connection has not been cut or otherwise tampered with. 

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    7 hours ago

    Hi AJ17352, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've had issues completing your installation. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,