Forum Discussion

Totii's avatar
Totii
Tuning in
2 months ago

Help setting up with old telewest box

Hi 👋 

I've just received my setup parcel from virgin, however I've run into a few problems. This flat has an old telewest box and three different connector cables in different parts of the room. I'm a bit lost as to what needs to go where? I'm also not sure which box is the actual connection and which cable is the main one. None of the cables want to go into my hub? I'll post some pics below.

 

 

 

Thanks for your help 

  • Adduxi's avatar
    Adduxi
    2 months ago

    No they don't screw in all the way.  As for no internet, the cable may be disconnected in the street cabinet.  If you check the Status tab of the Hub's admin console, the "Provisioning State" will show if the Hub is offline or online.  It may be you will need a manned install to sort this out, and yes, they should cap the open ends of any cables or remove the redundant cables if they are not needed.

    Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday, and explain your situation.  They should be able to assist with a manned install.

    • Totii's avatar
      Totii
      Tuning in
      2 months ago

      They go to opposite sides of the room and they don't plug into anything so it's just coiled up cable. Can't get them to plug into the hub either

       

       

       

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        2 months ago

        Those are the “older” screw in plugs.  That should just screw onto the Hub. Not all VM installs have a wall socket, mine is just a screw end like that picture.  However those ends really should have been capped with a 75 Ohm termination cap and not left open.  This can allow noise ingress back to the street cabinet and affect everyone on that circuit. 

  • carl_pearce's avatar
    carl_pearce
    Community elder
    2 months ago

    One of these three cables should run outside and be terminated to a cable that runs into VM's network:

     

  • Totii's avatar
    Totii
    Tuning in
    2 months ago

    Thank you all so much! I still don't have an internet connection so I've booked an engineer to come and have a look.

    • Beth_G's avatar
      Beth_G
      Forum Team
      2 months ago

      Hi Totii

      Thanks for your post, welcome to the Community Forums.

      I'm sorry to see you had a bit of trouble with your installation, but pleased to hear you've been able to arrange an engineer visit for your installation. Let us know how it goes and if you need any assistance at all from us.

      Thanks to carl_pearce & Adduxi for all your help and advice!