Forum Discussion

lizzieb1995's avatar
lizzieb1995
Just joined
7 days ago

Quickstart issues - flashing red light

I have today received my new Hub 5 after moving into my new flat. After following all the Quickstart instructions I am left with a flashing red light.

I phoned the activation team and they activated the hub while on the phone with me but I still have the same issue. I have tried multiple resets, unplugged and plugged the cables several times and hours later still red flashing light.

Previously the fault detection website was saying "your equipment isn't installed right" but now it's gone back to "your service hasn't been installed yet" but only offers to let me track my hub delivery (which already arrived...).

 

 

[MOD EDIT: Subject title changed for clarity]

Broadband
Hub 5
quickstart
red light
  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    5 days ago

    Hi lizzieb1995 👋.

    Thanks for reaching out to us, sorry to hear of the issues that you are facing with your Quick Start Hub. Can we ask since your post have you been able to reach out t our team to get an engineer to pop round and install this for you?

    Please let us know. 

    Sabrina