Hi,
I have ordered a Virgin Broadband hub. However, I noticed that my apartment doesn't have any virgin hub. Instead, there seems to be some loose cables (photo attached). I am not sure if the cables are for internet. Assuming they are, does that mean I would need to book a WM technician visit to install the broadband? Thank you.
Those look like the ends of a computer network cable. Have you got an area in your flat where all of these network cables converge (maybe in a cupboard, storage area etc.)? You may find a VM connection there.
Standard cut/paste reply to a 'missing socket' query is below (with some example pic's to try looking for) ...
Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. A few examples of the kind of things to look for are in the images below from past topics.
https://community.virginmedia.com/t5/QuickStart-set-up-and/Untidy-installation/m-p/5433266#M239199
https://community.virginmedia.com/t5/QuickStart-set-up-and/Reconfigure-my-setup/m-p/5434572#M239308
https://community.virginmedia.com/t5/QuickStart-set-up-and/No-wall-socket/td-p/5395897
A wall box may be branded with the logos of an old cable TV company (not VM). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs.
If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together
https://www.diy.com/departments/slx-coaxial-connector-19mm/5028422001905_BQ.prd
Also available from the likes of Screwfix, Homebase, Toolstation etc.
If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home.
If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket.
Forum TeamWelcome to the community forums
Sorry to hear of your concern with the cables coming from a socket in your home.
We can see on the systems at our side that you've since been in touch with us and have an appointment booked for you installation where a faceplate will be fixed for you. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).
