I would like to move my hub to the opposite side of my living room. It is currently about 3 meters away from the cable entry point. I would like to move it next to the entry point so just need to get a short cable to replace the long cable that was originally installed. Can I purchase a new short cable for this ?
Forum TeamHi rabkerr
Welcome to the Community Forums.
Thank you for reaching out regarding your request to relocate the router. We don't sell cabling; we would need to arrange an engineer to relocate the router for you rather than you purchasing a cable. The call out charge for this request is £25.
If you're happy with this, then please join me over private message and we can arrange this for you on our side. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.
Forum TeamThank you for joining me over private message rabkerr
Glad you've been able to resolve this yourself. Should you request an engineer for works in the future, such as internal relocations or cable re-route, there will be a £25 call-out charge for the engineer and work.
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.
