Forum Discussion

S13002931's avatar
S13002931
On our wavelength
9 months ago

Flashing blue light hub After Poor Customer Service

Hello

 

The Gig1 volt contract is expired, I contacted c.s via chat & someone named “Sandeep” joined; who offered me Gig 1 for £62/month.

however Virgin website has Gig1 Volt for 45. I explained to him I am existing volt customer why he is offering 62?! 
long story story, I told him I will contact customer we via phone as I am not getting tricked into some poor deal by you.

I said bye and rated chat 0/10.

 

2 minutes later my Hub lost connection and it’s since been flashing blue

That guy has done something to my connection, everything was working fine without issues and now virgin C.S is closed at 1900 UK/GMT even though it says Saturday till 20:00.

 

I never have had any issues with VM service ever. 

Is there a way if someone can check WHO ACCESSED MY VM ACCOUNT AND IF SOMEONE CREATED THIS FAULT, who was it? So a Rogue Employee can be disciplined?

still flashing blue light - reset, turning on off, leaving off 10 minutes, nothing helps. 

thanks

 

  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    9 months ago

    It would be intriguing if this is the case. Check for local faults on 0800 561 0061 first. 

    • S13002931's avatar
      S13002931
      On our wavelength
      9 months ago

      No local faults showing. I shall check when I go home, I turned it off and came out for dinner. 

      but I will definitely be requesting a review of the activity on my account from anyone on that specific time frame window.

       

       

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    9 months ago

    As for the price difference, the web price includes a discount to attract new customers. You would have had one of these when you joined. At the end of the contract, the discount finishes and you up to the full price. 

  • S13002931's avatar
    S13002931
    On our wavelength
    9 months ago

    Just turned back on after few hours and it’s Flashing Blue Rapidly. 

    all there changed was closing that Virgin media website after reviewing that chat. 

    I am not desperate for internet as I got unlimited data on phone, but I could play some game right now. Never mind.

     

    i shall put together complaint and SAR request using ChatGPT in professional wording.

     

    thanks all for input and directions. 

    • S13002931's avatar
      S13002931
      On our wavelength
      9 months ago

      Update 

       

      virgin c.s WhatsApp:

       

      There were some service code missing on your service, I have successfully add it and fix it, please reboot once and check it.

      Please let me know once done. Fixed

       

      reported that C.S advisor again, he probably messed with code. Anyway. Just be aware, this can happen to you too !

       

      farewell 

      • Akua_A's avatar
        Akua_A
        Forum Team
        9 months ago

        Hi S13002931 

        Welcome back to our community forums and sorry to hear you had this experience with a member of our team. We want to assure you that this is not what we expect from a member of our team. We will pass your feedback on to the relevant team. Please do not hesitate to contact us if you need any further help and we will be happy to assist.

        Thanks,