Forum Discussion

S13002931's avatar
S13002931
On our wavelength
10 months ago

Flashing blue light hub After Poor Customer Service

Hello   The Gig1 volt contract is expired, I contacted c.s via chat & someone named “Sandeep” joined; who offered me Gig 1 for £62/month. however Virgin website has Gig1 Volt for 45. I explained t...
S13002931's avatar
S13002931
On our wavelength
10 months ago

Just turned back on after few hours and it’s Flashing Blue Rapidly. 

all there changed was closing that Virgin media website after reviewing that chat. 

I am not desperate for internet as I got unlimited data on phone, but I could play some game right now. Never mind.

 

i shall put together complaint and SAR request using ChatGPT in professional wording.

 

thanks all for input and directions. 

  • S13002931's avatar
    S13002931
    On our wavelength
    10 months ago

    Update 

     

    virgin c.s WhatsApp:

     

    There were some service code missing on your service, I have successfully add it and fix it, please reboot once and check it.

    Please let me know once done. Fixed

     

    reported that C.S advisor again, he probably messed with code. Anyway. Just be aware, this can happen to you too !

     

    farewell 

    • Akua_A's avatar
      Akua_A
      Forum Team
      10 months ago

      Hi S13002931 

      Welcome back to our community forums and sorry to hear you had this experience with a member of our team. We want to assure you that this is not what we expect from a member of our team. We will pass your feedback on to the relevant team. Please do not hesitate to contact us if you need any further help and we will be happy to assist.

      Thanks,