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BlueShed
On our wavelength
5 months ago

Failed Install

Install date today, the day my old internet and VOIP is due to be ceased. Engineer found that the 3rd party contractors that installed the fibre cables haven't done their job correct, my port at ca...
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BlueShed
On our wavelength
4 months ago
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Got an SMS last night ,my cable repull has been rescheduled for today 8am-1pm  .

I have not been informed of a repull appointment in the first place ,how has it been rescheduled .

Awful Customer experience 

 

 

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BlueShed
On our wavelength
4 months ago
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No surprise , nobody turned up today to do a cable pull  

Day 23 since i should have had fibre installed .

 

 

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Install date today, the day my old internet and VOIP is due to be ceased.

\n

Engineer found that the 3rd party contractors that installed the fibre cables haven't done their job correct, my port at cabinet isn't matched to my address.

\n

new install date given 19th November 

\n

I work from home I rely on the internet for my job, I can't use mobile data I'm in a blackspot no signal.

\n

How on earth can I wait 18 days how can you leave a customer like this? Is this the state of Virgin Media?

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No surprise , nobody turned up today to do a cable pull  

Day 23 since i should have had fibre installed .

 

 

","body@stringLength":"155","rawBody":"

No surprise , nobody turned up today to do a cable pull  

Day 23 since i should have had fibre installed .

 

 

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Got an SMS last night ,my cable repull has been rescheduled for today 8am-1pm  .

I have not been informed of a repull appointment in the first place ,how has it been rescheduled .

Awful Customer experience 

 

 

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Got an SMS last night ,my cable repull has been rescheduled for today 8am-1pm  .

I have not been informed of a repull appointment in the first place ,how has it been rescheduled .

Awful Customer experience 

 

 

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Yes indeed. Apparently just a few settings need adjusting.

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Yes indeed. Apparently just a few settings need adjusting.

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Apparently it isn't that simple! The problem is that the new V6 box runs off wifi whereas the old TiVo box runs off a cable. My house has two ring mains so the Hub signal doesn't reach. I'm being sent a pod....

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Apparently it isn't that simple! The problem is that the new V6 box runs off wifi whereas the old TiVo box runs off a cable. My house has two ring mains so the Hub signal doesn't reach. I'm being sent a pod....

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Hey peterts, thank you for reaching out and I am sorry to hear this.

\n

I can see you've spoke to the team since this, did they manage to get this resolved for you? 

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Hey peterts, thank you for reaching out and I am sorry to hear this.

\n

I can see you've spoke to the team since this, did they manage to get this resolved for you? 

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Hi Matt. I am awaiting a pod (should arrive today). Hopefully this will solve the problem. I will revert when I know. 

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Hi Matt. I am awaiting a pod (should arrive today). Hopefully this will solve the problem. I will revert when I know. 

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