Hi there, i get my quick startup kit for broadband hub. there are 2 round cable wall sockets in my flat but no one fits the red tagged cable provided in the kit. any suggestion or any adapter I can purchase to get it set up? thanks
These are Freeview rooftop antenna outlets, not Virgin Media network sockets. If you cannot find the correct outlet anywhere then a previous occupant may have removed it.
If this is the case you will need to book a manned install to reinstate the removed socket.
Those look like TV aerial sockets.
My standard copy/paste reply for missing socket queries is below.
Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. A few examples of the kind of things to look for are in the images below from past topics.
https://community.virginmedia.com/t5/QuickStart-set-up-and/Untidy-installation/m-p/5433266#M239199
https://community.virginmedia.com/t5/QuickStart-set-up-and/Reconfigure-my-setup/m-p/5434572#M239308
https://community.virginmedia.com/t5/QuickStart-set-up-and/No-wall-socket/td-p/5395897
A wall box may be branded with the logos of an old cable TV company (not VM). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs.
If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together
https://www.diy.com/departments/slx-coaxial-connector-19mm/5028422001905_BQ.prd
Also available from the likes of Screwfix, Homebase, Toolstation etc.
If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home.
If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket.
