Forum Discussion

aine7991's avatar
aine7991
Joining in
8 months ago

Hi, I cannot find my security key please help

I am trying to view my Virgin mobile credit agreement details 

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    8 months ago

    Hi aine7991

    Thanks for your post and welcome to our community.

    You should be able to access the outstanding balance through your Loan Agreement Portal.

    To log in, you will need to correctly enter your credit agreement number, security key, and the last 4 digits of your bank account number. This information would have been sent in one of two emails created when the agreement was first taken out. These would have come from YourAccount@virginmedia.co.uk with the subject lines: 'IMPORTANT – Your new credit agreement from Virgin Media' and 'IMPORTANT – Your password from Virgin Media'. 

    Please kindly check for these emails. 

    If you no longer have these, please let us know and we can help further.