Hi, I cannot find my security key please help

Hi aine7991

Thanks for your post and welcome to our community.

You should be able to access the outstanding balance through your Loan Agreement Portal.

To log in, you will need to correctly enter your credit agreement number, security key, and the last 4 digits of your bank account number. This information would have been sent in one of two emails created when the agreement was first taken out. These would have come from YourAccount@virginmedia.co.uk with the subject lines: 'IMPORTANT – Your new credit agreement from Virgin Media' and 'IMPORTANT – Your password from Virgin Media'. 

Please kindly check for these emails. 

If you no longer have these, please let us know and we can help further.