Virgin not honouring credit for Netflix upgrade
Has anyone else had an issue with Virgin Media not honouring a credit, despite having it in writing, via this forum and a complaint response? They assured me I would receive a rolling credit for Netflix upgrade, yet last month they charged me twice, and gave me one credit and this month, they charged me and not credited me. I’m so frustrated. I’ve had to submit another complaint, but this is costing me and I don’t want to be making a complaint every month. This complaint I’ll escalate.
Hi Kelly6677,
Thanks for taking the time to contact us via the Community again. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're continuing to have issues with your billing. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security.
I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
