Virgin not honouring credit for Netflix upgrade
Has anyone else had an issue with Virgin Media not honouring a credit, despite having it in writing, via this forum and a complaint response? They assured me I would receive a rolling credit for Netflix upgrade, yet last month they charged me twice, and gave me one credit and this month, they charged me and not credited me. I’m so frustrated. I’ve had to submit another complaint, but this is costing me and I don’t want to be making a complaint every month. This complaint I’ll escalate.Solved