Virgin media nothing but problems.!!
Hi I'm having a number of problems with virgin media and after the last 2days I'm not happy at all with how things have been delt with I am being ripped off blind and you decide to stop the old services and still happy to charge me why I'm still waiting for the new equipment and services my broadband WiFi isn't working and went off yesterday witch as left me with no WiFi but I paid 147 one month then 157 pound last month to virgin media then this Month after changing all my details over and setting up a new account in my own name and not my ex partner name because he left I picked a new contract deal and they charged me £50 upfront cost and said my monthly bill would be 34.99 for broadband and TV for a 18month period Then it would increase after I'm not in contract anymore.. I still haven't got the equipment yet and it should been set up by today but it hasn't turned up and nothing is being done I already contacted yodel customer services and they have done nothing to help I will not be paying anymore money to virgin media untill my new services have been delivered and are actually installed and if you can't help me sort everything out and I still having problems before the 28th witch is my bill date then I be ending the contract that asnot even begun and i won't be billed for services I haven't even got yet and I will be leaving I already cancelled the direct debit payments that was active or was in my ex partner name but had my card details on them I will not be treated unfairly not every one can afford the prices you charge people even before their contract or services have begun you take people money..Solved44Views0likes1Comment
Virgin not honouring credit for Netflix upgrade
Has anyone else had an issue with Virgin Media not honouring a credit, despite having it in writing, via this forum and a complaint response? They assured me I would receive a rolling credit for Netflix upgrade, yet last month they charged me twice, and gave me one credit and this month, they charged me and not credited me. I’m so frustrated. I’ve had to submit another complaint, but this is costing me and I don’t want to be making a complaint every month. This complaint I’ll escalate.Solved