Unable to link ‘Virgin Media’ account to ‘VM 02 ID’
Hi,
Hope all is well.
I need help with the following.
My service started on 22 July.
I am still facing problems trying to link a ‘Virgin Media account’ to a ‘Virgin Media 02 ID’ account.
I was told by phone to wait 2 days after the service started, yet no success.
It keeps saying the email used is wrong, which is impossible to be on my end as I have access to all the sign up contracts and documents. Even changing the email and getting verified, the same problem still comes up.
And the Virgin Media website to create a new ‘VM account’ takes you directly to a site to create a ‘Virgin Media 02’ account.
Thank you.
Hi Customer1o1 👋.
Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you have been facing linking your accounts together. There is a solution on the Community Board that has helped many, you can find it here 👉 Linking.
Let us know how you get on.