One touch switch - vodafone cannot find my broadband service?
I don't get why it's so hard to switch! I tried to do the one touch switch but they couldn't find my broadband with virgin media. Is it because i requested a disconnection prior to doing this? If so i need to un-disconnect with virgin media first and then do one touch switch again? And how long will that take? I dont want to un-disconnect, find out it STILL doesn't work and then have to pay for another week of my new hiked contract.
Please can someone help me with my order and email address
Hi all, I have been having an issue with my order and my email. I'm out of contract for my virgin media plan and when I try to put an order through, the confirmation is sent to the wrong email address that I can't change. I don't get any confirmation email and I don't know if the order has went through. My o2 tariff has randomly removed the volt benefits like a new order is going through but I'm still on my old plan. If it helps, my order reference is XS1000143135. Thank you
Netflix/VM issue
Was watching an episode of a programme on Netflix where it glitched and came up with a code ui-800-3, currently I have been paying for Netflix but not via the VM bill, error kept coming up, so I signed out of Netflix and attempted to sign in. However, the only way to get back into it was to link my email address to Virginmedia and put it on the account? So to enable me to continue to watch Netflix I had to link my email to the account, is there any way to remove Virgin Media from being linked to my Netflix account so that I can pay via a different channel, as I do have a lot of credit on the Netflix account that apparently won't be used whilst it is linked to the VM account and someone else in the household pays for the Virginmedia?
