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Jaguare240's avatar
Jaguare240
On our wavelength
2 months ago

One touch switch - vodafone cannot find my broadband service?

I don't get why it's so hard to switch! I tried to do the one touch switch but they couldn't find my broadband with virgin media. Is it because i requested a disconnection prior to doing this?

 If so i need to un-disconnect with virgin media first and then do one touch switch again? And how long will that take? I dont want to un-disconnect, find out it STILL doesn't work and then have to pay for  another week of my new hiked contract.

 

issue
Leaving VM

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  • Jaguare240's avatar
    Jaguare240
    On our wavelength
    2 months ago

    Managed to fix this thanks to a helpful agent at vodafone. The issue was due to not having an existing landline (I thought the landline number still existed even though i didn't have landline as part of my current contract with VM) so i had to get a new landline number.

  • carl_pearce's avatar
    carl_pearce
    Superstar
    2 months ago

    Assuming you have some overlap between the two ISPs does it matter?

    VM use their own network so Vodafone being connected 'out of sync' won't be an issue.

    • Jaguare240's avatar
      Jaguare240
      On our wavelength
      2 months ago

      That's true. I'm not sure really. The agent at vodafone said to cancel the disconnection first and then do the one touch switch.