Forum Discussion

WitcherSean's avatar
WitcherSean
Joining in
11 hours ago

Still no Netflix!

Hello,

I signed up for a new contract in October. Highest speed internet plus Netflix but no activation email has ever been sent and the banner has never been available on the website. I've been on the phone and the web chat numerous times, promised emails and support and compensation but got nothing at this time. I put in a complaint but all I got was an AI summing up everything I was complaining about! I just want the Netflix I was promised! 

Can anyone help me, please?

complaint
Help
netflix

2 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    4 hours ago

    Hi WitcherSean 

    Thanks for posting and welcome to the community.

    Very sorry to hear you've not got your Netflix activation.

    I'll send you a PM now to help with this.

  • ChrisPK85's avatar
    ChrisPK85
    Joining in
    6 hours ago

    I’m exactly the same. When speaking to an agent they just extend the number of days I will apparently recieve an email