Still having issues linking my Virgin Media account with my Virgin Media O2.

Question

I've been facing this issue for 10 days and I can't seem to get it sorted. I've even attempted to change my Virgin Media O2 email so it wouldn't coincide with my Virgin Media email and to no avail. Could I please get some help in sorting this out? I need to be able to manage my account.

laviniaf · Answer

I tried clicking forgot my email and it looks like no email is associated with my account. Could I please get some help with this?&nbsp;

JusttTokyo · Answer

Create a virgin media account with bing and it then allows you to link your email, I’m unsure if it works with anything else but creating one on bing fixed my issue.&nbsp;

David_Bn · Answer

Thanks for your post laviniaf, and I'm sorry to see that this issue is still ongoing.&nbsp;
It would appear that this is a duplicate post, with the original being picked up and taken to a private messaging conversation with one of my colleagues.
Do please continue to work with my colleague on finding a solution and hopefully we can have this fixed for you as soon as possible.
Thanks,
David_Bn

Nar_then · Answer

Hi I need help with the same issue of not being able to link accounts.&nbsp;

Robert_P · Answer

Hello Nar_then
&nbsp;
Sorry to hear of the issues linking your accounts via your VMO2 ID, we appreciate you raising this via the forums.
&nbsp;
We have dedicated support pages here, at Virgin Media O2 we’re on a journey to become one company, and right now we’re changing the way our customers manage their Virgin Media and O2 accounts online.
&nbsp;
The first step is to help our customers create a set of sign in details that we’ve called a Virgin Media O2 ID. To set up your Virgin Media O2 ID, you’ll simply use your email address and then choose which authentication method you’d like to use to sign in (like a password or passkey). From there you’ll use this single set of credentials to sign in to any Virgin Media and O2 online spaces, instead of separate Virgin Media log in and O2 log in details.
&nbsp;
You can also register for a Virgin Media O2 ID even if you’re not with Virgin Media or O2. When you register for a Virgin Media O2 ID, we’ll automatically link your accounts if your sign in email address matches. If you signed up for your Virgin Media O2 ID with an email address different to the one you used for My Virgin Media or My O2, we’ll ask for the details of your Virgin Media and O2 accounts and link them to your ID.
&nbsp;
If you skipped this step during registration, follow these steps:
&nbsp;

Sign in with your Virgin Media O2 ID
 Go to Account settings, and then ID settings
 Tap Manage your products
 Navigate down and choose either Link your Virgin Media account or Link your O2 account

&nbsp;
Follow the on-screen instructions
&nbsp;
&nbsp;

Forum Discussion

Still having issues linking my Virgin Media account with my Virgin Media O2.

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