Signed up with wrong email address

Hello amyharriss,

Thanks for your first post and welcome to our Community.
Sorry to hear you have also used an incorrect email address.

This is something we can correct from here.

If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the top right of your screen that would be great. 
Regards     
Gareth_L

 

Hello a2-streeter
Sorry you have had the same issue with your email address.

I can get this looked into for you, It's no problem at all.

If you don't mind, I will need to send you a private message to pass security. 
If you can check the Logo  top right of your screen that would be great. 
Regards     
Gareth_L
 

Hi AnnahC 👋

Thanks for posting, and welcome to the Community Forums.

I'm sorry to hear you've input the wrong details when signing up. So I can get this resolved, I'll send you a private message. Please look out for it in the top-right, white envelope, or by tapping your profile picture, then "Messages".

Thanks,

Hi LilyC1,

Thanks for posting and welcome to our community 🙂

Sorry to hear you've had some issues setting up your online account. So I can take a look I've popped you over a private message.

Alex_Rm

Hi abee364,

Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry you have not received any account information due to the wrong email being taken which has stopped you setting up an Online Account, you have come to the right place and I will be happy to help get this resolved for you, I will send you an invite into a private chat, once received please click on the envelope to accept.

Regards

Paul.

Hi Georgeu 

Thanks for posting on our community forum and sorry to hear about the issue with your registration.

I am going to drop you a private message now to collect some more information and investigate further, keep an eye on your inbox for a message from myself so we can look to get this resolved for you.

Regards

Travis

Hi heck64 

Welcome to our community forums and thank you for your first posts. 

Sorry to hear you are having issues with the email used to register for an account. We can understand the inconvenience caused and we want to do our best to help. To best look into this issue, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

No problem at all, Happy to have been able to assist you on this matter 🙂 Please do not hesitate to contact us if you need any further help.

Thanks,

Hi there Tofty 

Thank you so much for your first post to our community forums, and welcome to the team its great to have you here. 

I am so sorry that this happened but no problem, I'll be more than happy to take a look for you via a Private Message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

Hi there Tofty 

Thank you so much for chatting with me via the PM and I am so glad that we have now been able to resolve this for you. 

Please do pop back to the forums in the future should you need any help and we will do all we can to assist. 

Hi Lunaec79 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear what's happened 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel