Forum Discussion

narataga's avatar
narataga
Joining in
5 years ago

Signed up with wrong email address

I signed up with an email address I do not have access to by accident, this means I can't verify my account so can't log in what so ever. Is there any way to change this email address? Thanks

191 Replies

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  • Kritika1's avatar
    Kritika1
    Joining in
    2 years ago

    Ive also signed up with an invalid email as it doesn’t exist. Is there anyway to get this changed please 

    • Ilyas_Y's avatar
      Ilyas_Y
      Forum Team (Retired)
      2 years ago

      Hey Kritika1 Thanks for reaching out to us and a warm welcome to the Virgin Media Community Forums. 👋🏼

      I'm so sorry to hear about the issues with the MyVM login you are experiencing.
      I will be able to assist you with this and I will do, I shall send a private message.

      Kind regards,
      Ilyas.

  • C_Elkins's avatar
    C_Elkins
    Joining in
    2 years ago

    Afternoon 

    I have accidentally registered the wrong email address and put .co.uk and not .com please help as I cannot access my Virgin account.

    Kind regards 

    Christine

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      2 years ago

      Welcome to our community forums and thank you for your first post. Sorry to hear your email was incorrect for your registration. We want to best help. To best look into this, I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

      Thanks,

  • Caitlin34's avatar
    Caitlin34
    Joining in
    2 years ago

    Hi, 

    I accidentally registered my virgin media account to the incorrect email address, is there a way to amend this? 

    thanks

     

    • Beth_G's avatar
      Beth_G
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Caitlin34,

      Welcome to the Community Forums!

      Sure, we can help with this. I'll pop you over a private message now so I can take your details. 😊

  • Parsa_sh's avatar
    Parsa_sh
    Joining in
    2 years ago

    I accidentally registered my virgin media account to the incorrect email address, is there a way to amend this? I put .com instead of .co.uk

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Parsa_sh thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.

      Please allow me to send you a PM so I can look into this for you, kindly respond directly when you can!
      Many thanks

  • noahea's avatar
    noahea
    Joining in
    12 months ago

    Hi, I have also signed up with the wrong email, .com instead of .co.uk, please DM as soon as possible.

    Thanks!

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      12 months ago

      Hi noahea 

      Welcome to the community forums 

      Sorry to hear you've signed up with the wrong email. 

      We haven't been able to locate you on the systems at our side. Was this registering for an online account or have you just join to install with us and entered the wrong email?

      If you've only just signed up to join us it maybe that you're account has not been created yet, have you spoken with our pre-install team on 0800 052 1734 to see if they're able to locate your order and amend this at this time?

      • noahea's avatar
        noahea
        Joining in
        12 months ago

        Hi Carley,

        I would like to cancel my order as there have been some other issues getting it through and I would rather start over

        Can I send you my order reference and have this be cancelled?