Signed up with wrong email address
I signed up with an email address I do not have access to by accident, this means I can't verify my account so can't log in what so ever. Is there any way to change this email address? Thanks
Forum Discussion
191 Replies
I registered my new broadband connection with the wrong email address. Spelled my mail id wrong. Could you please help resolve the issue.
Thanks
- Ashleigh_C
Forum Team
Hi there krishnajagadish
Thank you so much for your first post to our community forums and welcome to the team!
I'm so sorry to hear you accidentally registered with the wrong email, but not to worry these things happen.
I'll pop you a PM now so we can look into this together, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
Thank you.
Hi I’ve done a similar thing.
whilst signing up for the student wifi I forgot a full stop in my email and now cannot access my account as I can’t verify it!
- Robert_P
Hello HollyChope,
Sorry to hear of the problems with the email address when signing up, we appreciate you raising this via the forums and welcome to the community.
Have you been able to speak to the sales team on 0800 183 1234 to get this looked into and update for you?
Rob
I’ve tried calling but there’s not really an option to fix this over the phone, It only took me as far as changing my package or cancelling. I’m moving away soon and I need to be able to log in to update this.
I hope you can help!
Hello,
I'm having the same problem I registered with misspelt email please help!
Many thanks,
Domas
- Matthew_ML
Hey 342028, thank you for reaching out and a warm welcome to the community, I am sorry to hear you've signed up with the wrong email.
Not to worry I can change this for you on my side, please can you look out for the purple envelope as I am going to send you a PM. Thanks
Hi,
I entered the end of my email wrong when setting up my virgin media account and dont have access to change it. Not sure what to do!
Thanks
Hi
I've also signed up with the wrong email, is there any way to change this so I can access my account? Thanks!
- John_GS
Hi ar334
Thanks for posting and welcome to the community
I'll send you a PM now to assist further
Best wishes,
The verification email is going to a mistyped email address so we can’t verify therefore no access to our account
Hi JohnFitz1964,
Welcome to the Community and thanks for posting.
I am sorry to hear you are experiencing an issue with the email address and verifying your account.
We will be able to help but I will just need to take a few details via private message. I will send this over to the purple envelope on the top right of this page now.
Speak soon,
Hi JohnFitz1964,
Thank you for joining me for a private chat.
I am very happy we have been able to get this matter resolved for you.
Please do reach out if we can assist in the future and we will be happy to help.
Thanks,
Trying to access my account to change my plan/bundle but verification keeps going to wrong address
- Robert_P
Hello Toluwan
Sorry to hear of the issues with the email address during your sign up, we appreciate you taking the time to raise this via the forums and welcome t the community.
We're happy to look into this further for you and I will send you a Private Message to get some more details from you.
Thanks
Rob
Something isn't right with my account either, are you able to send a PM over and have a little look if possible?
thanks
I signed up with an email address I do not have access to by accident, this means I can't verify my account so can't log in what so ever. Is there any way to change this email address? Thanks
Hi Hugh_M1997 👋
Thanks for posting, and welcome to our Community Forums,
I'm sorry to hear you've registered using an email you don't have access to. We can certainly look into assisting with this, so I've dropped you a private message to gather some more details. Please look out for it in the top-right, purple envelope.
Cheers,
Hi, we have same issue here. Misstyped the email during registration and now the verification emails are goig to another persons email. Could you please send me a PM to give you the accoun details? Regards
Hello, I have the same problem as the others, used .com instead of .co.uk at the end of the Email address at the'my virgin media' account setup. Can I have some help? Sorry for the inconvenience.
- Paul_DN
Hi RBailey,
Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you have set up your Online Account with the incorrect ending to your Email address, so I can help I will send you an invite into a private chat, once received please click on the envelope to accept.
Regards
Paul.
- Paul_DN
Hi RBailey,
Thank you for joining me in a private chat and for clearing security, glad to hear you now have access to your Online Account so will now be able to manage your account, you can also use the same login details for all our Aps such as TV Go and our Connect App which allows you to diagnose and fix most WiFi issues,
Regards
Paul.
Hi there, I also made a similar error. I misspelled my email address when I was signing up to the my virgin broadband deal, and I am unable to verify/create an account. Can I get any assistance? Thanks
- Steven_L
Hey Cath3,
Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your online account registration, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_LHi there! I never received private message as of yet to help fix this issue. Can I get this looked into, our broadband is set to be installed this coming Friday and would like to have this fixed.
Thanks
