We have been asked to return a box which must be more than 5 years+ old and which we no longer have and have never used at a charge of £90.
A quick search on the VM website informs me that these were phased out and no longer offered to new customers.
Does anyone else have experience of this?
Under Government regulations companies like VM have to collect waste electrical devices for recycling.
https://www.gov.uk/guidance/regulations-waste-electrical-and-electronic-equipment
As far as I know, VM don't get fined £90 if they don't recycle your old V6, so you'd have to ask them why they should charge you £90.
Forum TeamHi HJackson1912,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're being asked to return a box you no longer have. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security.
I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
