Forum Discussion

MaireadOM's avatar
MaireadOM
Just joined
12 hours ago

Renewed contract online 25/09 nothing has happened

Good Morning, 

I renewed my expired contract online on 25/09/25 and received the order reference via email. I have had NO further communication and my account is still showing my contract is expired. 

contract
renewal

2 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    3 hours ago

    Thanks for joining me in a private message MaireadOM, and glad to get your issue resolved quickly. Should you need us again please do drop us a message.

    Sabrina

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    9 hours ago

    Hi MaireadOM 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear that your package renewal has not applied. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina