Reduce Broadband Speed

Question

Hi,&nbsp;I am not in contract and wish to reduce my broadband speed for a lower monthly bill without agreeing to a new contract, as far as i'm aware i Can Do this.Virgin Media Via the Online Chat &amp; Call Center refuse to do this by ignoring my request and pushing contract deals even when i specifically state NO i Do not want a new contract, they then offer me another contract based deals again and again, i refuse the contract then they hang up.they also kept asking why i did not want a contract not that has anything to do with them.I managed to get through to a non english retentions person that could offer me the M125 Broadband only for £57 per month (no contract), i laughed with disbelief at this point and asked to end my services then he hung up the phone.Please Advise

Adduxi · Answer

Any changes to a VM Contract usually results in a new 24 month one. VM Contracts don’t end, they just change from the initial 18, now 24 months, to 30 day rolling until cancelled. VM do have a 30 day rolling specific contract but at a much higher cost.
It may be cheaper to cancel VM, giving 30 days notice, and go elsewhere for a lower speed?

goslow · Answer

If you change your package/monthly fee, VM will want to put you onto a new minimum term and that is likely to be for 24 months.

RetiredATCO · Answer

£57/month for M125 on a rolling monthly deal looks about right.If you want a discount then you'll need to commit to a longer contract.

Matthew_ML · Answer

Hey Tini_weni, thank you for reaching out and we are so sorry to hear about your package issues.
As mentioned and to confirm if you are changing or want to change this would result in a 18 or 24 month contract.&nbsp;

Forum Discussion

Reduce Broadband Speed

4 Replies

Related Content

Poor broadband speeds

Broadband speed limited?

Poor broadband speeds

Black pod reducing speed

Reduced package but still being charged full amount