Paying since 7 months without internet

Hi! 

I signed up for VM250 in Feb 2025 when I moved to the UK.

I got the installation pack and I guess Hub 3. I connected it but I could not get a green light or a connection.

I had opened this account on phone (biggest mistake I believe...but hey why did their team not properly read out my details in the first place like all good phone services do when registering?) and they got one character in my surname wrong. For 2-3 months I was unable to login to my virgin media app because of wrong surname which I got to know retrospectively after 2 months!

Finally when I could get my call through to their team (Lots of issues reaching them out on the internet for 2 months) I realised my surname is wrong so I could not access the account. Further, they charged me a bill for which I paid twice. No acknowledgement from their team when I emailed this to them in April.

Last 2 weeks or so ago they sent me a Hub 5. Same issues with the Hub 5. Now I want to know how do I get compensated for the bills for months without using a single MB of internet....I am new to this provider so I had no clue how to approach for help though I emailed them and called them. 

I am so frustrated now that I want a compensation for all of this and want to switch my provider. They did not give me a satisfactory response whenever I emailed them.