Hi there,
I have placed my order online on last Thursday 30/5. Although I received my contract information, there was no welcome email and account number for me to create my online account.
I just want to make sure my order is correctly placed and receive the device tomorrow.
Same issue for me. This looks like a massive problem, thinking of refusing installation.
I am also having this issue. A few weeks after I purchased the wifi i was never sent any account number or welcome email or area reference and later had a text message saying that my email address no longer existed. Therefore I have no way of making an account and haven’t been able to since august.
Hi, I'm having the same issue. I received my hub but haven’t received a welcome email and an account number. My first bill hasn't been generated yet. Could you help me out?
I have the same problem
Hi HazelMiguel thanks for posting although we're sorry to hear of your concerns raised here.
Please let me send you a PM so we can investigate further, and respond directly when you can!
Many thanks
