Forum Discussion

burt443355's avatar
burt443355
Settling in
12 months ago

Account Number missed from welcome documents

Good Afternoon 

I have placed my order online on yesterday. Although I received my contract information, there was no welcome email and account number for me to create my online account.

I just want to make sure my order is correctly placed 

Thanks Tina

1 Reply

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)

    Hi burt443355 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    In order to check this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel