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lck1215's avatar
lck1215
Joining in
1 year ago
Solved

No welcome email and account number

Hi there,
I have placed my order online on last Thursday 30/5. Although I received my contract information, there was no welcome email and account number for me to create my online account.

I just want to make sure my order is correctly placed and receive the device tomorrow.

Cable
  • Ayisha_B's avatar
    Ayisha_B
    1 year ago

    Hi lck1215 👋

    Welcome to our Community Forums and thanks for your post. It's great to have you on board.

    I'll pop you a PM 📩 now so we can look into this for you.

    Speak soon!

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  • GwenniMorgan's avatar
    GwenniMorgan
    Joining in
    18 days ago

    Hello, I am having the same problem. Have been installed for a while now but never recieved my contract information or welcome email with account details etc...

    • Alisha_C's avatar
      Alisha_C
      Icon for Forum Team rankForum Team
      17 days ago

      Hi GwenniMorgan,

       

      Thanks for your post and welcome to our community.

      I'm very sorry to hear you've been unable to obtain your account number. 

      I'll send you a private message so I can help.

      Please look out for the envelope in the top right of the page and pop back to me when you can. 

  • Mark162's avatar
    Mark162
    Joining in
    13 days ago

    Hello,

    I had joined Virgin Media back in September 2025 but have yet to receive a welcome email with my details to allow me to manage my broadband through the virgin media app.

    Any help with the matter would be greatly appreciated 

    • Michael_M's avatar
      Michael_M
      Icon for Forum Team rankForum Team
      13 days ago

      Hello Mark162,

      We can certainly help you with this matter. We will send you a private message in regards to the situation and inform accordingly in this circumstance