Forum Discussion

Sjmwych's avatar
Sjmwych
Tuning in
5 days ago

Netflix upgrade

I have an issue with Netflix. I want to upgrade from standard to premium but virgin media is apparently blocking it. I upgrade on my Netflix account and it reverts back to standard a few minutes later.

I have spoken with Netflix who upgraded it for me but it keeps reverting to standard. They said Virgin have declined the request and I needed to speak with Virgin. I have just taken out a new subscription which includes standard Netflix  and was advised to upgrade Netflix directly with them - however they say the problem lies with Virgin…??

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netflix

7 Replies

  • pscalvert5's avatar
    pscalvert5
    Settling in
    3 days ago

    I have the same issue. I was on Premium, via VM, renewed and it dropped to standard. Now I have the same issue trying to get it back to premium. IM'd both VM and Netflix. Netflix made the change on my behalf, but it has dropped back to standard. VM said they would send me an activation email, but I havent recieved anything.

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      3 days ago

      Hi pscalvert5,

      Thanks for your post and welcome to our community.

      I'm sorry to hear you're having the same issue with the Netflix upgrade.

      I'll send you a private message now so I can help.

      Please look out for the envelope in the top right of the page and pop back to me when you can. 

  • Sjmwych's avatar
    Sjmwych
    Tuning in
    4 days ago

    I know virgin can’t alter the alter the actual subscription it they seem to be preventing me from changing it somehow?

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      4 days ago

      Thanks for coming back to us Sjmwych, lets take a closer look into this for you, please check out the envelope in the top right hand corner for a private message from me.

      Thanks,

      David_Bn

  • Sjmwych's avatar
    Sjmwych
    Tuning in
    4 days ago

     Netflix themselves have changed it so it does seem to be a Virgin issue?

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    4 days ago

    Thanks for coming through to us Sjmwych, and welcome back to our Community Forums!

    Sorry to hear of the issue with the upgrading your Netflix account.

    Virgin Media would not be able to alter your Netflix subscription beyond initially offering entry to their services via your Virgin Media package.

    Have you been issued with any error codes or messages that do confirm this is an issue being caused by Virgin Media, or is this simply what Netflix have advised?

    Thanks,

    David_Bn

    • Sjmwych's avatar
      Sjmwych
      Tuning in
      4 days ago

      hi - thanks for coming back to me. Netflix said there’s a note on the account saying that Virgin have declined the request. They switched it to premium for me twice but the same thing happened - it reverts to standard. The same was said in an email to me …