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parkesmp's avatar
parkesmp
Joining in
3 months ago
Solved

Netflix Activation

Hi Everyone,

I’ve got Netflix free as part of my package but I never received an activation email. I was already a Netflix customer at the time I moved to virgin media.

On Sunday I spoke with Virgin via chat and was promised an activation email would be received within 24hrs! Nothing arrived.

on Monday via chat again promised 24hrs and nothing arrived. 

On chat again Tuesday then told it will take upto 5 days but it’s Friday night now and I have zero faith anything will arrive or change.

i can’t activate via the entertainment services page as that just gives a generic error.

also raised via phone (almost impossible to speak with an actual person) with complaints team but again can’t see anything arriving on a Saturday/Sunday so we won’t be watching Netflix is my guess.

Has anyone got any advice or been through similar. Starting to regret the move away from SKY.

complaint
contract
netflix
  • Steven_L's avatar
    Steven_L
    3 months ago

    Hello parkesmp,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your Netflix activation. 

    I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L

113 Replies

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  • Mum1952's avatar
    Mum1952
    Joining in
    13 days ago

    Not really, they keep submitting forms for the back office which they say takes up to 10 days to action, but on my 3rd call they advised by submitting a new form slows everything down. Then clerk submits another when they said they would not do. My call today clerk advised an other will be passed on and need wait another 10 working days, they suggested a credit of 1 month Netflix could be added to my account I declined as no faith in them. But from my first call at least 10 working days has passed so should have been actioned.

    The relevant items they ask you to look for and select, are not on screen.

    i was passed to another department to see what they could offer, clerk first spoke to me today advised would monitor acc and ask them to call me back if I terminated call due to possible delay in answering which I did. Still no reply.

    Virgin are misspelling there range as I can see from this forum lots of people having same problem, I know it’s being offered free, but that’s not the point.

    s

     

  • babyblog's avatar
    babyblog
    Joining in
    13 days ago

    I left Sky to come to Virgin. All great when selling the package. Netflix is part of the package.. Unable to activate. Go to the relevant web page and not able to activate. Spoke to Virgin customer services - twice now i have been told an activation email is on the way... "wait 48 hrs"... days and days i still wait........ Just appalling!! 

  • Mum1952's avatar
    Mum1952
    Joining in
    12 days ago

    After me speaking to 3 different clerks and no activation code, I raised a complaint yesterday with a fourth clerk, I may have been very lucky but I received a call today from someone dealing with my complaint, they intern spoke to another department whilst I waited on the phone, call took 10-15 mins total but I received my activation code.  So maybe raising an official complaint is the way to go.    Good luck

  • Bill07's avatar
    Bill07
    Joining in
    9 days ago

    I am also waiting for an email/code nothing showing on my account, I added Netflix to my contract on the 3rd December. 

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      8 days ago

      Hi Bill07 👋.

      Thanks for reaching out to us, sorry to hear you have not received your Netflix activation link. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

       

      Thanks.

       

      Sabrina

  • Aux4seCoff's avatar
    Aux4seCoff
    Joining in
    8 days ago

    Hi I'm supposed to have free Netflix from 15th November so I complained totally unhelpful so I 😋complained again,now they have shut the complaint down without even speaking to me

    Virgin are a complete joke,they have sold me netflix as part of my contract and not providing it,they are in breach of contract

    .

     

     

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      7 days ago

      Hey Auz4seCoff, thank you for reaching out and we are so sorry to hear about your Netflix issue.

      What error are you getting when you try to activate this?

      Also have you got a letter / email stating your complaint has been closed down? 

  • Aux4seCoff's avatar
    Aux4seCoff
    Joining in
    6 days ago

    It's ok I've given up with virgin you have lied to me the for the last time can't wait to leave 

  • John_W1's avatar
    John_W1
    Just joined
    2 days ago

    Hi, I'm new to Virgin, I have same problem, no Netflix activation email, please can you help

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      2 days ago

      Hi John_W1,

      Thank you for your post and welcome to the community. 

      We're very sorry you haven't had the email yet. 

      When did you take out the Netflix service?

      ^Martin