Netflix activation code
Just entered into another contract and the nightmare starts
can anyone from VM send me a Netflix activation link email please as 4 days of inept customer services as taken it’s toll
Forum Discussion
Hi KB29R thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.
What has happened with your activation link please currently, have you not been able to access this or have not received this currently?
What has happened when you've spoken to the team please?
Many thanks
Hi, This is currently happening to me. Six hours wasted on phone to Virgin last weekend and a further 2 hours yesterday & still no resolution. Netflix is included in my package but all I get is payment required request on my Netflix screen. Clearly Virgin haven’t notified Netflix to continue my access. Yesterdays Virgin advice was to open a separate Netflix direct debit & this will solve the issue. Virgin said no extra to money would be taken by Netflix. Really???
No way am I doing this. So, what really is the correct way to get my Netflix access up and working Virgin?
Hi Tom - when I was negotiating a new contract there was a couple of mistakes with the initial contract sent so VM had to change to what we agreed - this may have impacted the Netflix activations - I did receive a link - activated it ok but when VM sent out the correct contract to me it went off again - so as of Today im still without a new activation and therefore no Netflix unfortunately
The message states 'your membership is on Pause. lets get you watching again - if you press add payment option - then its just requesting bank card details
This is on Netflix on VM/Sony Netflix app on TV and also my Phone and Laptop
Its just a case of sending me a Netflix Activation Link to my email address I would of assumed
Its very frustrating to think that i'm a fully paid up VM customer in regards Bills but unfortunately not receiving the goods - I have raised a complaint ref number C-100823551 but unfortunately still unresolved - it just requires someone sending me an activation link - bizarre
Day 7 and still no Netflix where have you gone Tom?
Hi Kenneth, thanks for your message here.
You did state to me that a ticket had been raised by the team, so there was nothing further to do from my side and I replied stating this too.As soon as the team have any news on the ticket, they'll let you know.
Many thanks
What a fantastic service to a customer (shameful)
Mine took 8 weeks to sort after recontracting and Netflix code not added, Netflix defaulted to my debit card, it was eventually sorted by forum staff. It will not work in any other way until you get the activation email. Virgin refunded via my bill the 10.99 x 2, but that took some effort as well.
8 Weeks - Disgusting 🤮
Day 8 - absolutely disgusting Tom - I wish you to escalate this please and not shy away from it - sort it out - If I showed this same work ethic/response in my work place, I would be long gone 👎
Day 9 - Still no Netflix - tried the VM Chat option but that too is unfit for purpose
Thanks for letting me know 10 days into my issue 👍
That is technically incorrect - The old contract and the new contract contains Netflix - I have Paid for both Contracts fully but have not received the service - therefore VM is in clear Breach of it - I haven’t paid any less than the agreed Contract due to loss of service - to add salt into the wounds you have taken out a sum of money from my account more than what was on the new contract
Hi Lee PM sent - just need Netflix Activation email please
Thanks KB29R,
Lee will respond to your PM as soon as possible.
Kind regards Jodi.
