Forum Discussion

Initiale's avatar
Initiale
On our wavelength
3 days ago

Multiple renewal quotes - I gave up

I received a call from Virgin about my contract end so agreed to receive a quote the agent advised renewals were £198 then quoted a special price of £98.  Given our existing price and knowing that we would also see an increase in April. I passed and was then was disconnected whilst trying to cancel. I called back and spoke to Holly who was great but advised me the rate was £111. I said no thanks and was directed to another agent who first advised a rate around 188 and then offed £89 and then around £82 for 24 months which would increase in April. I will now just opt for this one touch end and take a Sky deal instead. We are waiting for better Internet locally but being locked in for 24 months at a cost of several hundred pounds more a year seems hard to justify. Especially with lack of real pricing clarity and an increase just months after taking a contact seems wrong. I can't see the justification of in excess of a 20% increase after 18 months.

Nothing is forever I guess.

5 Replies

  • Initiale's avatar
    Initiale
    On our wavelength

    Thanks Steven I will leave it and take the Sky Deal I think it's actually over 3% more to stay. Just looking at one touch.

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team

      Hi Initiale, thank you for your response. We're sorry to hear you intend to leave us.

      If you have any further queries, please don't hesitate to contact us.

      Regards,
      Daniel

      • Initiale's avatar
        Initiale
        On our wavelength

        With such a substantial increase I understand 18 months it's one of those things

  • Hello Initiale,

    Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your renewal and the different prices offered. 

    As with all providers, we have introductory offers for new customers. At the start of all our customers' time with us, they'll have benefited from such deals. Once this expires, we'll always offer the best existing customer deal available. To have your package reviewed by our contracts team, if you haven't already, please give the team a call on 150 from a Virgin Media landline or 0345 454 1111 opt 1, 4 and 4 again, this will get you through to the contracts team who will be able to look into this further for you.

    Kind Regards,

    Steven_L

    • Robojam's avatar
      Robojam
      On our wavelength

      Sometimes you just need to jump. I have also given my notice to cancel .. so far no attempt to keep me, and only 9 days to go :)... so its could be Sky for me too ... I hear that they are some of their services are flexible ... 31 days mini contract. Good luck