Forum Discussion

Customer66's avatar
Customer66
Joining in
4 days ago

More Virgin Media generated problems- this time billing issues...

hi

as per title 

i have had an email saying i am late to make a payment  - and could be subject to late charges 

however, i only joined VM a few months ago and its not possible to sign up without providing direct debit details - plus the account has been fine for several months - so i can only assume its some issue VM have generated. 

i am loath to call the general "customer services" line or chat with them as in my prior experience this has only resulted in them creating a catalogue of additional issues without resolving the one i am actually contacting them with.

can anyone here assist ?

account
billing
late paymnet error

4 Replies

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    3 days ago

    Hello Customer66,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your billing at the moment, we did have some system issues last week with billing emails, which should now have been resolved. I'd be happy to take a further look into this for you however I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L

  • Customer66's avatar
    Customer66
    Joining in
    3 days ago

    in the past this is the only place i have been able to communicate with anyone at VM who is competent and professional - so I would be grateful if someone here from VM can support this issue  

  • Customer66's avatar
    Customer66
    Joining in
    4 days ago

    thanks for the reply - but not sure i follow your meaning 

    if there had been a DD payment taken - then there wouldn't be a late payment - No? 

    or are you saying - that its simply an error - and to check if they have in fact taken payment  - but somehow still think they have not 

    if the latter - yes, i have checked - bill was produced on 17th - no DD taken as yet  

    but i think it results in the same outcome either way - their system has an error of some sort that needs correcting on their end. 

    ref calling customer service - i would be happy to do that if my experience wasn't so abysmal with every single contact in the past resulting in a catalogue of unforced errors  -making the problem much worse - and zero resolutions  - but wasting hours and hours of my time in the process - so at this point i would rather drill a hole in my own head.

    whatever mess VM have caused  - if it results in false "late payment" charges they will simply have to reverse out again when they finally resolve it

    thanks again for your help though 

     

     

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    4 days ago

    As this is a Community Forum, and not a direct line to VM as such, it will take a day or two for a VM Mod to pick this up.  If you need is urgent, it would be best to phone Customer Services directly.

    However have you checked that the DD was taken out for this "late payment" ?