Forum Discussion

k10's avatar
k10
Tuning in
2 years ago
Solved

How to generate a new app password

I've been having trouble with my email accounts for literally months. 

I finally spoke to someone at Virgin Media last week (Jeff) who understands the problem and he was very helpful. But he got called away for a meeting. He said he would call the next day, but he didn't, and he hasn't been in touch since. To make matters worse, when I phone to ask to give him a message to call me they say it's 'impossible'!

I'm sure I could make some progress if I could only find out EXACTLY how to generate a new App password.

If anyone could give me the information in SIMPLE, EXACT STEPS I would be very grateful.

Thank you.

    • k10's avatar
      k10
      Tuning in

      Thanks, Graham. I generated a new password and used it for my Thunderbird account, which had stalled because I'd somehow messed things up.

      I'm still a bit confused actually. Maybe you could help.

      If I have a few secondary accounts and I'm using them on Thunderbird, I need to generate an app password for each one, is that right?

      And if so I need to keep a list of them somewhere so I can get in again if I get locked out for some reason, right?

      • Graham_A's avatar
        Graham_A
        Very Insightful Person

        Yes to both.  Each secondary account will need a generated app password as well as a third party username.

  • Thank you, Graham, you've cleared up a few things for me. Much appreciated! 

    • k10's avatar
      k10
      Tuning in

      Another quick question, Graham:

      Most of the accounts are fixed now (some were already okay), but there's one left. How do I specify the third party account that is needed? I've created a new gmail account just for this, but I don't know how it's supposed to be set up so I can use it for verification.

  • Graham_A was very kindly helping me sort out an ongoing email problem about a week ago and I still have a question. I've tried to contact you, Graham, but no luck so far. If you see this would you please contact me.

    Thank you.