Forum Discussion

SHSouthEast's avatar
SHSouthEast
Joining in
2 days ago

Looping trying to access VirginMedia/O2

Hi, Hopefully an easy fix but I am going around in circles.

Trying to access MyVirginMedia, put in my Blueyonder email address and existing password (known good, re authenticated to email on my phone) but it comes up as "Your password wasn't verified. Please try again."

Possible man in the middle (reported on X) as apparently it wants an email adddress (*3 ds in the original website, not my typo)

Tried a password reset out of interest and the page just hangs.

Have used 2 different devices and 2 different browsers on each , no change to outcome.

Kind Regards

Blueyonder
MyVirginMedia

3 Replies

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    19 hours ago

    Hi SHSouthEast,

    Thanks for your post and welcome to our community. 

    We're sorry to hear you're having some issues signing into your online account. 

    When you go to sign in, tap Verify another way when we ask for your password, and we'll help you to sign in to your account.

    Once you’ve signed in, you can change your password to something new or set up a passkey instead of a password – then you won’t have to remember anything to sign in in future. Just head to Account settings, then Security settings, and manage your authentication methods from there.

    Please let us know how you get on. 

    • SHSouthEast's avatar
      SHSouthEast
      Joining in
      16 hours ago

      Hi,

       Many thanks for the response, I think I have been consigned to the Twilight Zone - no such option as Verify me another way.

      I start at https://www.virginmedia.com/myvmo2 , then hit Sign In, that transfers me to https://oauth.virginmediao2.co.uk/as/ . Stage 1- enter Email Address , stage 2 "Have you entered your email address correctly"- select "Yes it is correct". Stage 3 Enter valid Password (confirmed by reverifying password on mobile phone email account) Stage 4 "Your password wasn't verified. Please try again."

      Alternate at Stage 3 - Select "Forgotten Password" Stage 4a - Enter email address, Stage 5a  Answer Security questions correctly, stage 6a - Select new password and confirm, Step 7a - Network sinkhole " Request in Progress" displayed and never resolves.

      Can you give me an idiots guide to where in the chain above I can find the " Verify me another way" on any of those pages because I've just been through the whole process from the top again and never saw it.

      Hopefully the above flow makes sense

      As a pure sanity check I have even moved off of the Virgin network to an EE Hotspot to ensure its not wifi related.

      Thank you

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team
        13 hours ago

        Thanks for those steps SHSouthEast 

        I think it's best if I sent you a private message to check a few things from here.

        If you can check the envelope at the top right of your screen, that would be great. 
        Gareth_L