Endless loop trying to order wifi pods
Could any fabulous and friendly Virgin Media rep help me get some wifi pods? I've been going round in a loop here for a good chunk of the afternoon 🤷🏼♂️
A quick overview: We went with 1Gb package to improve upload speeds over BT and so far the 5X Hub and general setup has been fabulously fast and impressive for the first 4 days, including a great install experience. However, we already knew the single source wifi of the 5X hub wouldn't be enough for our strange house, which has walls that defy the laws of physics (neighbours all have the same issue; it's a construction thing) but since we already had a 3-disc WholeHome mesh setup, it would be easy to switch over and still get reasonable speeds in rooms outside where the hub is and stuff is hardwired. We've had this setup for years so it would be fine.
However, at time of posting, the 5X HUB still doesn't support modem only (we didn't know this at ordering time) so we're kind of stuck. Whilst the performance is impressive in the lounge, elsewhere it's weak, as confirmed in the Connect app, which lists 3 room in the house registered as 'poor' after the scan and with downloads in single digits.
There's no obvious link to ordering the pods in the app, or in the online portal and the options on the 0800 064 3850 had me going round in circles with a recorded message running tests on our hub, which doesn't have an issue, is screamingly fast, and in good health, working exactly as it should. But the young adult doing an online course in accounting is somewhat disgruntled in an upstairs room with an iPhone hot-spotted, propped up on the window-sill and if we go to the kitchen to put the kettle on, we lose any video calls or wi-fi calling we're engaged in.
I'm pretty sure we need at least 2 mesh extenders and that they're included in the 1Gb package, but boy is it tough trying to order them! So if any fabulous and good spirited VM rep wants to gallop to our rescue, there's a house full of people who'd love to hear from someone! I've tried just about every avenue but as a man of average intelligence (apparently) the system has taxed me enough to make me post here.
Thanks in advance
As an interim, does the 3-disc WholeHome mesh setup support Access Point mode ?
Modem mode for the Hub 5x might be getting closer, there have been a few screen shots showing the option on the menu so a software update must exist even if it has not been delivery widely.