Unable to link account
I’m a brand new customer and I’m receiving emails daily to register for an account and just received a text message to remind me. I have phoned support twice and they aren’t able to assist. It appears that many customers are also facing the same issue. Has anyone received a solution as I can see that some threads have been marked as resolved but can’t see the resolution.
My VirginMedia Access - 4 weeks after installation!
Trying to access myvirginmedia app and constantly getting a def01 fault when trying to progress past first screen. Had this issue for over a month now and not being sorted despite calling, whatsapps and this forum. Awful service which no one seems to be able to fix!
