Looping trying to access VirginMedia/O2
Hi, Hopefully an easy fix but I am going around in circles. Trying to access MyVirginMedia, put in my Blueyonder email address and existing password (known good, re authenticated to email on my phone) but it comes up as "Your password wasn't verified. Please try again." Possible man in the middle (reported on X) as apparently it wants an email adddress (*3 ds in the original website, not my typo) Tried a password reset out of interest and the page just hangs. Have used 2 different devices and 2 different browsers on each , no change to outcome. Kind Regards
Unable to link account
I’m a brand new customer and I’m receiving emails daily to register for an account and just received a text message to remind me. I have phoned support twice and they aren’t able to assist. It appears that many customers are also facing the same issue. Has anyone received a solution as I can see that some threads have been marked as resolved but can’t see the resolution.My VirginMedia Access - 4 weeks after installation!
Trying to access myvirginmedia app and constantly getting a def01 fault when trying to progress past first screen. Had this issue for over a month now and not being sorted despite calling, whatsapps and this forum. Awful service which no one seems to be able to fix!
