Endless back and forth with missed appointments over what is likely a straightforward cable pull
I ordered VM hybrid fibre to arrive the day after moving into a new address (a week ago yesterday). It's my understanding that when VM think the property is already set up with their sockets, they simply send a quickstart box - which they did.
Box arrives, and doesn't fit any of the sockets. So I get an engineer visit the next day to install the box. He immediately notices that there's no external socket for VM (the brown boxes). However, there is a blue/green tube protruding from the ground just away from the wall and there's even a little square entry point on the wall.
He says it looks as if the cable itself has already been laid/out in a trench and all that's required now is for an engineer to pull the cable from the Toby box to the property, drill a hole and then himself or another engineer can visit again to get me connected.
He texts me to let me know that he has spoken to the cable pull guys and that the earliest this can be booked is two weeks from then. However, he then messages me later in the day and says that the cable pull team may be able to come the next day.
No one shows up, so I call VM again the next day and they tell me that engineers are in my area and will eventually get around to property (with no indication for when this will be).
The next morning a get a wayleave email saying I need to get permission from all of my neighbours before any works can commence, which is baffling for a couple of reasons: 1.) The trench for the cable appears to have already been dug and there's already the tube to accept it. So that would suggest no invasive work is necessary. 2.) My property is a detached house that leads directly onto to the street, therefore even if there were work that needed doing, it wouldn't encroach on any of my neighbours.
So I call VM again and try to explain this. They organise a "site survey" for someone to come, look at the front of the house and then tell me the work that actually needs to be done (which I already know is just pulling the cable). I've been sat at home all day waiting for this person, with no updates or timeline of any kind. There's still a chance they show up (as the customer service person assured me it's booked in and the time window is from 8am to 7pm).
I am highly doubtful anyone is showing up now so I've just wasted my entire day waiting.
At this point I'm strongly considering just cancelling my service before it even starts. I literally have photos of the tubing and was told by the other engineer what likely needs to happen but I have no one I can actually show them to to straighten this out.
