Forum Discussion

Geordiebears's avatar
Geordiebears
Tuning in
17 days ago
Solved

Contract Renewal

Hi all, just wondering what the best solution (if there seems to be one) is for getting the best deal for a contract renewal

Mine s coming up to an end on 19 October and logged on today to sort my latest bill (another issue wont bore you with but increased package cost with no notification) and noticed the 'renew Now' offer. Had a look and to keep the same package I have now is nearly a 100% increase in the price I am paying now!

I admit I have a good deal paying approx £70 and renewed that in April 2024 to an offer saying renew now an pay the same price as you have been only to be met with this monstrosity of a charge if I want to keep the same services.

I have tried getting on chat but to no avail. Any suggestions?

Given past experiences on speaking on chat etc they just try to say well if you take this extra out we an do this so always trying to add on which I don't want. I could do without some of the services I have like sport channels and stuff but very much doubt that will give me much savings.

Any suggestions on how to approach this or should I leave it until I'm within the 30 days of the end of my contract?

Thanks in advance

renewal
  • newapollo's avatar
    newapollo
    17 days ago

    Generally better offers are forthcoming if you are out of contract, or within the last 30 days of your current contract and you call to place a cancellation request rather than to regrade or negotiate a new price.

    Do your homework first, be aware of what you want and the price you are prepared to pay, and price up similair speeds/packages with other suppliers.

    Also do you have an O2 sim, or are thinking of taking out a new sim deal?  If so you may be able to increase your broadband speed to the next level by taking out a Volt deal.  This would also double your sim data on O2. 

    It's sometimes cheaper to take out a landline and broadband package rather than a broadband only deal as VM give higher discounts if you add more components to your package. You don't have to plug the landline in, but it comes in handy if you need to contact VM as it's a free call with you dial them using 150 from a VM landline.

    When logged into MVM there may be a messenger link/box showing on the right hand side which you can use to chat to an online agent and negotiate a new deal. You should then be able to fine tune exactly what you want in your new package.

    You can also try the following cancellation page if you'd rather take that route.

    https://www.virginmedia.com/help/leaving 

    Either scroll to the bottom and click on "No I need more help" which opens another window and click on "Chat to us online", or click on the "I want to cancel" box situated in the "How to cancel your Virgin Media contract" sub section.  This will open a pop up window, so ensure you have pop ups enabled in your browser. Then click on "Chat to us online".

    (The chat/messenger options won't work if the office is closed, so best to try during normal office hours)

    You could also select options 1, 1, 4 and 4 when dialing 150 from a VM landline, or 0345 454 1111 from any other phone, which should put you through to retentions (thinking of leaving)  They have better offers than the front line agents.  Although you might speak to a first line agent to begin with tell them you are wanting to speak to cancellations and they should then pass you through to the actual retentions agent.  

    You can also contact VM via WhatsApp on 0780 3089 684

    Or you can contact VM on Social Media by either messaging 

    Facebook: https://www.facebook.com/virginmedia  or Twitter: https://twitter.com/virginmedia

2 Replies

  • Geordiebears's avatar
    Geordiebears
    Tuning in
    17 days ago

    Thanks so much, I am no chat now and the 'bets deal' is still double what I am paying now so I will deffo be shopping round with other suppliers. I will leave it a couple of weeks and once within the 30 days will go down the leave route. Cheers

  • newapollo's avatar
    newapollo
    Very Insightful Person
    17 days ago

    Generally better offers are forthcoming if you are out of contract, or within the last 30 days of your current contract and you call to place a cancellation request rather than to regrade or negotiate a new price.

    Do your homework first, be aware of what you want and the price you are prepared to pay, and price up similair speeds/packages with other suppliers.

    Also do you have an O2 sim, or are thinking of taking out a new sim deal?  If so you may be able to increase your broadband speed to the next level by taking out a Volt deal.  This would also double your sim data on O2. 

    It's sometimes cheaper to take out a landline and broadband package rather than a broadband only deal as VM give higher discounts if you add more components to your package. You don't have to plug the landline in, but it comes in handy if you need to contact VM as it's a free call with you dial them using 150 from a VM landline.

    When logged into MVM there may be a messenger link/box showing on the right hand side which you can use to chat to an online agent and negotiate a new deal. You should then be able to fine tune exactly what you want in your new package.

    You can also try the following cancellation page if you'd rather take that route.

    https://www.virginmedia.com/help/leaving 

    Either scroll to the bottom and click on "No I need more help" which opens another window and click on "Chat to us online", or click on the "I want to cancel" box situated in the "How to cancel your Virgin Media contract" sub section.  This will open a pop up window, so ensure you have pop ups enabled in your browser. Then click on "Chat to us online".

    (The chat/messenger options won't work if the office is closed, so best to try during normal office hours)

    You could also select options 1, 1, 4 and 4 when dialing 150 from a VM landline, or 0345 454 1111 from any other phone, which should put you through to retentions (thinking of leaving)  They have better offers than the front line agents.  Although you might speak to a first line agent to begin with tell them you are wanting to speak to cancellations and they should then pass you through to the actual retentions agent.  

    You can also contact VM via WhatsApp on 0780 3089 684

    Or you can contact VM on Social Media by either messaging 

    Facebook: https://www.facebook.com/virginmedia  or Twitter: https://twitter.com/virginmedia