Contract auto renewed... Again
I have recently moved home and kept the same contract as before, only moving services.
Despite this Virgin have auto renewed me on an 18 month Co tract which increases in price!
This is the second home move this has occurred.
I have spoke. To 3 people who say it is all OK and will be sorted.
Now I have a new account number, 18 months to go and the new virgin login contract download states 18 month term.
If this was the first time it had occurred you could say an admin error.
But looking at the posts here it appears to be a nefarious way to entrap customers into long term, expensive contracts.
As I have spoken to three people,. Who are incredibly hard to reach in Virgin how do I escalate this to get resolved.
As I have recorded calls and direct email I would like to report the means that Virgin have trapped me in a new 18 month contract with no new services added.