Contract auto renewed... Again
I have recently moved home and kept the same contract as before, only moving services. Despite this Virgin have auto renewed me on an 18 month Co tract which increases in price! This is the second...
Forum Discussion
Formal complaint to VM first of all
https://www.virginmedia.com/help/complaints
(most likely resulting in a fob-off and/or incomprehensible nonsense reply)
Then escalate to the ombudsman via processes and timescales below